| Category | Resumes |
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| Created | 2009-10-16 | ||||
| Owner | kandc1990 | ||||
| Resume Title | Customer Service Driven Management Team Looking For A New Opportunity | ||||
| Resume Contents | KELLY F. GRAHAM and CHRIS CORTEZ Management Couple KandC1990@yahoo.com 1230 Hollyridge Trail Maitland, Fl 32751 407-949-4468 (c) / 407-834-6201 (h) Objective: To obtain an interview with Cibolo Creek Ranch, so that we can explain how we can create integrated strategies to develop and expand on resort revenue, increase brand evolution and awards, and bring personal and customer service to the next level. All with the goal of obtaining the position as Management Couple Personal Summary: Our experience is very vast and well rounded, however it all falls into the categories of personal service and guest satisfaction. As a management team we are natural leaders, but most importantly great listeners, which show in our interactions with the team that we are managing. We believe that working as a team is the most conducive quality to a positive working environment. Health and Wellness is a priority for us as well as happiness and satisfaction of not only my team, but most important our guest. Combined Summary of Qualifications: • Hospitality experience has taught me that customer satisfaction is to the upmost importance • Naturalist with experience In Organic Vegetable and Medicinal Herb planting, growing, producing and implementation • Self taught and published Organic Chef (Kelly) • Heavy experience in development and implementation of web based marketing and direct mail campaigns • Corporate Team building activity and retreat planning experience via background In Psychology and Counseling • Marketing, development, and planning of all size events; including weddings, empowerment retreats, natural childbirth retreats, and fitness retreats • A great deal of experience I fund raising and charity benefit planning and execution • Immeasurable experience in working with high end and celebrity clientele, experience in the specific needs of the upper echelon of clientele • Incalculable F&B experience knowing that the bottom line is revenue and cost control. Many years of actual bartending experience • Tremendously skilled in mechanical engineering including the maintenance, repair, and inner working of all ranch equipment • Sales oriented and Driven • Exceedingly amount of experience in all facets of ranch resort operations and management • Demonstrated knowledge in all aspects of F&B, Hospitality, and Running of both front and back of house; including vast knowledge in fine wines • Exceptional experience in all physical components of ranch management, working, and living. Both are skilled horseback riders, marksmen, and the use of all off road vehicles and motorcycles • Driven, ambitious, culturally sensitive, hands on, and a Management Couple that makes things happen • Beliefs in health, wellness, relaxation, and physical fitness, and fun as the basis of what make people “well” • Kelly has an immense medical background. This would be is a great asset to any resort that I am at employed at. I am able to provide all the basic an some advanced practices in first aid, from CPR, suturing, and setting fractures and sprains • Kelly is also a Midwife Assistant and close to Midwifery Licensure. This is also an asset in the small chance that a woman may go into labor and have to deliver on premises. I have on me at all times a sterile delivery kit. • Office skills including Word, Excel, QuickBooks DEGREES, CERTIFICATIONS, and LICENSES Kelly Graham • Simmons College, Bachelors in Biology; Pre-Medical Studies • Walden University, Masters in Health Psychology and PhD in Health and Medical Psychology candidate (ability to finish process via distance education) • Canyon College, ND; Doctor of Naturopathic Medicine (I progress via part time distance education) • Professionally and Scholarly educated in Marketing, Management, Finance, and Operations • Certified Herbologist • Training in Organic Gardening, Growing, and Producing • Specific trading and education in Sustainable Communities and Modern Permaculture • Certified Red Cross Medical Practiconer CPR ad AED • Certified Red Cross Medical Practiconer Resuscitation • Certified Fitness Specialist; International Sports Science Association • Certified Sports Nutrition Specialist; ISSA • Certified Nutritionist and Weight Loss Specialist; ISSA • Certified Birth Doula; Childbirth International • Certified Childbirth Educator; CI • Certified Hypnobirth Pracitioner; Hypnobabies • Certified Midwife Assistant • Childbirth and Labor Assistant and Montrice • Educated and Professionally Trained in all aspects of stabilizing minor medical emergencies • Educational Certification and Specialized Education in Post Traumatic Identity Disorder, Dissociative Identity Disorder, Depression, Addiction, Behavior Modification and Interventions, one on one counseling, group counseling, and retreat counseling • Experience in Management of Culturally Diversified Employees, specifically Spanish speaking • Knowledge OF Equine Therapy Chris Cortez • Orange Coast College; Associates in Business; Specializing in Marketing and Management • Self trained and excelled in automotive and mechanical tuning • Expert in mechanical repair, instillation and construction varying from Ranch Equipment, Home and Plumbing Repair, Landscape Design and Irrigation, Ranch and Resort construction and physical maintenance, and automotive particularly Formula 1 racing. • Infinite experience and knowledge in Ranch and Resort Finance , Operations , and Management of Culturally Diversified Employees, specifically Spanish speaking • Experience and Knowledge in Equine Therapy and Equine Yoga Employment Backgrounds: Kelly Graham: KG Health and Wellness Concepts 20002-Present This is a company that I started and run. My company encompasses everything that has to do with personal and community health, wellness; mental, emotional, and physical. I provide psychological counseling, life coaching, health and wellness instruction, and advocacy for women’s health. I am a community educator and motivational speaker, in which I encompass everything that has to do with Health, Wellness, Nutrition, Inspiration, Self Esteem Building, and Natural Childbirth. I am a Certified Midwife Assistant and plan on finishing my Licensure, if hired in Texas, through the Association of Texas Midwives, when the time presents itself. I do perform the actual deliveries and in the case that a visitor went into labor, I most definitely could help her deliver her baby. My services include Nutritional and Organic Food Planning, Counseling, and implementation. I provide personal fitness training, education, and assessments. I teach many different classes ranging from Boot Camp, Aerial Arts (I trained with the Cirque), Dance, Yoga, and Pilates. And pretty much anything that you need. I teach cooking classes and workshops, I am a contributing recipe writer for many websites. I am a contributing writer to many psychological, counseling, fitness, and educational websites. While I have been focusing on Health and Wellness I still word at times in F&B Consulting, such as setting up Marketing and Business plans for bars, restaurants, and catering companies. As well as event planning, specifically custom and creative weddings. I personally take care of all of my Marketing and Finance. I have the ability to be able to increase profits and productivity in your Fitness, Spa, F&B, and Event areas in a substantial way! KG Consulting and Management 1996-2003 (and presently when needed) This is a company that I started after I found my expert abilities when it came to F&B and Customer Service. However this company encompasses everything that is involved in F&B including implementing cost control, employee training and education, instituting conceptualized ideas, balancing budgets, ordering, scheduling, and employee problem resolution, Marketing, Finance, and Management. With my company and the consulting I have done I have had the amazing opportunity to travel around the world doing full range consulting including opening the facilities in the F&B business. Some of the well know corporations that I have worked with are Bellagio Resort and Casino (5 star), Hard Rock Resort and Casino (catering to mainly Famous Clientele), and Monte Carlo Resort and Casino in Las Vegas. Club La Vella in Panama City Beach and Coyote Ugly in Mexico, and Opium in South Beach. I have catered to every type of clientele and have the ability to make most people happy, even if they are dissatisfied with their service. Within consulting I set up Marketing Campaigns and am quite skilled at Interest Marketing, Website Development and Advertising, and Direct Mail Advertising campaigns. For 4 years I was Director of Sales, Director of Marketing, and finally Operations Manager of one of the largest Brick Paver and Concrete Block producers and contractors in the United States. I was brought into PaverUsa to increase productivity and increase annual revenue. Through a researched and concentrated Internet and Direct Mail Marketing campaign, I increased revenue 300% in the first year. I watched over 50 employees most of which were culturally diverse, specifically Spanish. Many were Spanish speaking only. Through the years with this company I worked in, overlooked, and developed every aspect of the business. The 4 years with this company provided an avenue in order for me to increase my sales knowledge and skills. And in the end I demonstrated the ability to be able to capitalize on all of my strengths in the Sales department, teaching these skills to employees so that were able to continue generating profits after I left. The final outcome was PAVERUSA sold and made an astonishing Chris Cortez: Operations Manager: Rancho Cortez; Bandera, Texas 2007-2009 Rancho Cortez is a family owned property. Over the last 7 years I have been a part of all operations from ranching to complete company management. In 2007 I joined the Ranch Staff full time in order to introduce and implement an updated Marketing and Business plan and format. The goal was to increase revenue and expand brand knowledge. I accomplished this goal by taking a 100% hands on standpoint. The following are the main components of my work, which resulted in heightened revenue. I of coarse left the Ranch on the best of terms. I fulfilled all of my goals and plans for the ranch. Through the introduction of contemporary advertising and marketing we were able to reach an entirely new clientele. An example is when I introduced brand knowledge via MTV. Rancho Cortez was featured on The Real World, Austin. • Office Management and Guest Relations • Development of employee relations, fostering an environment conducive to heightened employee success. This was achieved through effective leadership, creative training, and motivation • Developing performance goals and rewards resulting in the ability to lead business to greater competiveness and overall contentment of employees • Increase productivity in the F&B department through cost control and training • The most important aspect was the increase in personal guest service, resulting in heightened occupancy rates via word of mouth from past guest • Management of employees, scheduling, and problem resolution 2002-2006 Director of Sales and Sales Management During these years I worked in Sales. I had the privilege of working with some of the most renowned companies including Mazda, Dodge, Racing Beat, and Stillen. As a sales manager I was responsible for the overall coordination, the functional management and leadership of all of the sales activities of the businesses. Being that these were companies with the upmost notoriety, the specific qualities that I exhumed were the upmost importance, including: • Establishment of both annual and monthly sales objectives in coordination with the Company's business plan. • Responsible for coordinating the specific objectives of the Sales Plan with all of the functional departments of the company and, most specifically with Manufacturing and Finance. • Defined and managed the monthly and annual sales objectives for all of the sales personnel. • Developed and executed tactical sales plans including quotas and account objectives. Has managed phone sales. • Established compensation plans for all sales personnel including salary structures, commission plans, sales contests and bonus plans. Personal references available upon request |
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| Preferred Island Location | Open | ||||
| Personal Website | |||||
| Salary in US$ | Open for discussion | ||||
| Contact Details | Please see resume for numbersx | ||||
| Start Date | 1969-12-31 | ||||
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